Shipping Policy
At Shop Cloz, we are committed to providing a reliable, timely, and seamless shipping experience. This Shipping Policy outlines our procedures, timelines, and responsibilities to ensure your order arrives safely and promptly.
Order Processing
- All orders are processed within 1–3 business days from order confirmation
- Orders are not shipped on weekends or public holidays
- You will receive a confirmation email with tracking information once your order has shipped
Note: Processing times may be longer during peak seasons, holidays, or promotional events.
Shipping Methods and Carriers
We partner with trusted carriers for safe and efficient delivery:
- Domestic (USA) Orders: USPS, UPS, FedEx
- Expedited Shipping: Available at checkout for faster delivery
Shipping method selection depends on location, order size, and delivery speed.
Estimated Delivery Times
- Standard Domestic Shipping: 3–7 business days
- Expedited Domestic Shipping: 1–3 business days
- International Shipping: 10–21 business days (depending on customs and carrier)
Note: Delivery times are estimates and cannot be guaranteed due to carrier delays, customs, or unforeseen circumstances.
Shipping Costs
- Calculated at checkout based on weight, destination, and shipping method
- Original shipping charges are non-refundable, except for items damaged or shipped incorrectly by Shop Cloz
Order Tracking
- Tracking information is provided via email for all shipments
- You can monitor your order status using the tracking link
- Keep your tracking number until the package is delivered
Lost, Delayed, or Damaged Packages
- Shop Cloz is not responsible for delays caused by carriers, weather, or customs
- For damaged or missing packages, contact us immediately with your order number and photos if applicable
- We will assist in resolving the issue with the carrier or provide an alternative solution
International Shipping
- Available at checkout
- Customers are responsible for customs duties, taxes, and import fees
- Delivery times may vary depending on local customs processing
Policy Updates
Shop Cloz reserves the right to update or modify this Shipping Policy at any time. Updates take effect immediately upon posting to our website.